Booking Slots

The time slot of your chosen booking at The Grotto is a 10 minute window for entry. To begin your journey your journey into Candy Cane Land, each child must be accompanied by at least one festive elder, with no more than five Christmas explorers in one group. To ensure a seamless passage to the wonderland that awaits, kindly arrive 5 minutes before your designated booking slot.

Whispering Winter Sessions

At the heart of the festive season, we treasure the universal magic of Christmas. To ensure the ‘Dear Santa’ experience is a joy for every child. We’re introducing ‘Whispering Winter’ sessions which be exclusively for those with Special Educational Needs and Autistic Spectrum Disorder.

Recognising that a bustling grotto might be overwhelming for some, these sessions  will have The Grotto’s sounds gently muted, creating a calm and magical setting for all to meet Santa.

To ensure each child can enjoy the magic at their own pace, we will be welcoming fewer guests during each booking slot. Our jovial elves and Santa himself are devoted to making every moment special and are ready to adjust and convey their festive greetings in a manner that resonates with each unique family.

Click here for Whispering Winter Sessions

Ticket Pricing

Child – £25 pp | Adult – £7.50 pp

Babies (Under 12 months) – Free (no gift will be given with this ticket)

[A baby can attend for free with the purchase of 1 child ticket + 1 adult ticket. If there are no other children in the booking, a baby would be considered as the child to meet the minimum requirement]

[Carers will be asked to show a letter that states which disability benefits the person they care for receives]

Each booking carries a small yuletide service fee at checkout and is sealed with North Pole magic, making it non-refundable. The Grotto is a magical journey through our immersive wonderland, best experienced with your fellow Christmas companions from your chosen time slot. If you’re dreaming of experiencing the magic with more friends or family, make sure you all hop onto the same booking slot, or book simultaneous times if your group is a gathering of more than five. Every entry requires at least one festive elder and one child with no more than five Christmas explorers in one group.

Get In Touch

If you have any questions, please email info@thegrotto.co.uk