The Grotto Trafford Centre 2024 - Whispering Winter Sessions
The Grotto Trafford Centre, Manchester, United Kingdom
The Grotto Trafford Centre 2024 - Whispering Winter Sessions
The Grotto Trafford Centre, Manchester, United Kingdom
What you need to know
Whispering Winter Sessions
At the heart of the festive season, we treasure the universal magic of Christmas. To ensure the ‘Dear Santa’ experience is a joy for every child. We’re introducing ‘Whispering Winter’ sessions which be exclusively for those with Special Educational Needs and Autistic Spectrum Disorder.
Recognising that a bustling grotto might be overwhelming for some, these sessions will have The Grotto’s sounds gently muted, creating a calm and magical setting for all to meet Santa.
To ensure each child can enjoy the magic at their own pace, we will be welcoming fewer guests during each booking slot. Our jovial elves and Santa himself are devoted to making every moment special and are ready to adjust and convey their festive greetings in a manner that resonates with each unique family.
Booking Slots
The Grotto is a 30 minute experience with booking slots available every 10 minutes during our opening hours. To being your journey into Candy Cane Land, each child must be accompanied by at least one festive elder, with no more than five Christmas explorers in one group. To ensure a seamless passage to the wonderland that awaits, kindly arrive 5 minutes before your designated booking slot.
Ticket Pricing
Child – £25 pp | Adult – £7.50 pp
Babies (Under 12 months) – Free (no gift will be given with this ticket)
[A baby can attend for free with the purchase of 1 child ticket + 1 adult ticket. If there are no other children in the booking, a baby would be considered as the child to meet the minimum requirement]
[Carers will be asked to show a letter that states which disability benefits the person they care for receives]
Each booking carries a small yuletide service fee at checkout and is sealed with North Pole magic, making it non-refundable. The Grotto is a magical journey through our immersive wonderland, best experienced with your fellow Christmas companions from your chosen time slot. If you’re dreaming of experiencing the magic with more friends or family, make sure you all hop onto the same booking slot, or book simultaneous times if your group is a gathering of more than five. Every entry requires at least one festive elder and one child with no more than five Christmas explorers in one group.
Get In Touch
If you have any questions, please email info@thegrotto.co.uk
Location
The Grotto Trafford Centre
The Orient (The old Franky & Benny's), Trafford Park, Manchester, Stretford, M17 8EQ United Kingdom
Thank you for booking your visit to The Grotto at the Trafford Centre! We’re excited to welcome you for a magical experience. To ensure a seamless and enjoyable visit, please review the following important details:
1. Arrival Time
Please arrive 5 minutes before your scheduled booking slot. This helps us manage the flow of visitors and reduces delays.
2. Location
The Grotto is located between the Ferris Wheel & fun fair. Exit The Trafford Centre via The Orient. Follow the signs or consult our Trafford Centre map for directions.
3. Parking
Complimentary parking is available across the site. Allow extra time for parking during peak hours.
4. Toilet Facilities
Please note that there are no toilets provided on-site at The Grotto. The closest facilities are inside the main Trafford Centre building, located on the ground floor of The Orient (approximately a 5-minute walk). Please factor this into your visit.
5. Ticket Confirmation
Please have your confirmation email ready, either printed or on your mobile device, to expedite the check-in process.
6. Health and Safety
Your safety is our priority. 6. Health and Safety
Your safety is our priority. For the safety and enjoyment of all guests, please ensure that children are supervised at all times. We kindly ask that guests refrain from climbing on structures or touching props, as this helps maintain a safe and respectful environment for everyone.
7. Queuing and Weather Preparedness
Please be aware that our queue extends outside the venue. We recommend bringing appropriate clothing to keep comfortable in the event of delays.
8. Pram and Buggy Policy
We encourage guests, where possible, to leave prams and buggies outside the event to enhance the experience for all visitors. Limited cover is provided for buggies and prams outside the experience; however, if feasible, we suggest leaving them in your car. Please note that all belongings are left at the owner's risk.
9. Photography
Personal photography is allowed but please be considerate of other guests. Professional photography is offered to all guests in The Grottos to capture that special moment.
10. Accessibility
The Grotto is wheelchair accessible. If you have any specific requirements, please contact us in advance.
We look forward to making your visit a memorable one! If you have any questions, please don’t hesitate to reach out.
Festive wishes,
The Grotto Team
Organiser
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