The Grotto Trafford Centre

The Trafford Centre, Manchester, United Kingdom

The Grotto Trafford Centre

The Trafford Centre, Manchester, United Kingdom

What you need to know

Immersive Wonderland

In a land filled with wonder and enchantment, where dreams come true and letters to Santa require a very special delivery. Families will journey through the Candy Cane Land and Enchanted Forest in search of Santa’s Merry Mailroom. Assisted by Santa’s Elves, challenges and tasks await them on this journey, whilst they embark on an adventure to deliver their very own letter to Santa in his cosy cabin.

Open from the 18th November to 24th December and set in the heart of the Trafford Centre by the Dolphin Fountain, this is a Grotto experience not to be missed. 

Booking Slots

The Grotto is a 30 minute experience with booking slots available every 15 minutes during our opening hours. To being your journey into Candy Cane Land, each child must be accompanied by at least one festive elder, with no more than five Christmas explorers in one group. To ensure a seamless passage to the wonderland that awaits, kindly arrive 15 minutes before your designated booking slot.

Whispering Winter Sessions

At the heart of the festive season, we treasure the universal magic of Christmas. To ensure the ‘Dear Santa’ experience is a joy for every child. We’re introducing ‘Whispering Winter’ sessions which be exclusively for those with Special Educational Needs and Autistic Spectrum Disorder.

Recognising that a bustling grotto might be overwhelming for some, these sessions  will have The Grotto’s sounds gently muted, creating a calm and magical setting for all to meet Santa.

To ensure each child can enjoy the magic at their own pace, we will be welcoming fewer guests during each booking slot. Our jovial elves and Santa himself are devoted to making every moment special and are ready to adjust and convey their festive greetings in a manner that resonates with each unique family.

Click here for Whispering Winter Sessions

Ticket Pricing

Child – £25 pp | Adult – £7.50 pp

Babies (Under 12 months) – Free (no gift will be given with this ticket)

[A baby can attend for free with the purchase of 1 child ticket + 1 adult ticket. If there are no other children in the booking, a baby would be considered as the child to meet the minimum requirement]

[Carers will be asked to show a letter that states which disability benefits the person they care for receives]

Each booking carries a small yuletide service fee at checkout and is sealed with North Pole magic, making it non-refundable. The Grotto is a magical journey through our immersive wonderland, best experienced with your fellow Christmas companions from your chosen time slot. If you’re dreaming of experiencing the magic with more friends or family, make sure you all hop onto the same booking slot, or book simultaneous times if your group is a gathering of more than five. Every entry requires at least one festive elder and one child with no more than five Christmas explorers in one group.

Get In Touch

If you have any questions, please email


The Trafford Centre
Trafford Park, Stretford, Manchester, M17 8EH United Kingdom