By booking tickets, you agree to the terms & conditions and privacy policies set by:
The small print. Because even tiny diggers need rules.
By booking an experience or visiting The Dig, you agree to the following terms and conditions. They're here to keep our operators, visitors and very small fleet of heavy machinery safe.
1. General
The Dig provides RC construction experiences, Dino Dig activities, food and drink, retail products and other leisure activities.
Visitors must follow reasonable instructions given by The Dig team while on the premises.
We reserve the right to refuse admission or end an experience where a visitor behaves in a way that is unsafe, abusive, disruptive or likely to cause damage to equipment, the premises, staff or other visitors.
2. RC Construction Sessions
RC Construction sessions are normally 30 minutes and are booked per operator.
Your booking time is the start time of your session, so we recommend arriving at least 10 minutes before your booked time to check in.
Late arrival may result in a shorter session where extending the session would delay subsequent bookings.
Machines are allocated according to availability. While we'll always try to accommodate requests for a particular type of vehicle, we cannot guarantee a specific individual machine.
All RC vehicles must remain within their designated operating areas.
Customers must follow instructions given by The Dig team regarding the safe and appropriate operation of the equipment.
3. Children & Supervision
Children must remain under the supervision of a responsible adult while visiting The Dig.
There is no fixed minimum age for the RC experience, but some machines are more complex to operate than others.
Our team may recommend a particular machine based on an operator's age, ability and confidence.
Younger operators may require assistance from their accompanying adult.
For safety reasons, The Dig team may restrict use of particular machines where we reasonably believe an operator is unable to control them safely.
4. Construction Pits
The construction pits are for machines, not humans.
Customers must not enter the RC construction pits unless specifically invited to do so by a member of The Dig team.
Please don't lean excessively over the operating counters, reach into the pits or attempt to retrieve or reposition machines yourself.
If your machine gets stuck, rolls over or decides it's finished its shift early, tell us. We'll rescue it.
5. Looking After the Machines
Our RC machines are detailed pieces of specialist equipment and must be treated with reasonable care.
Please don't deliberately:
Normal wear, accidental stalls and genuine operator mistakes are part of the experience.
However, where equipment is deliberately or negligently damaged through clear misuse, we reserve the right to seek the reasonable cost of repair or replacement.
Persistent unsafe use may result in the session being ended.
6. Dino Dig
The Dino Dig is a hands-on excavation experience and must be used only with the equipment provided or approved by The Dig.
Children should be supervised by a responsible adult.
Excavation material must remain within the Dino Dig area and must not be thrown.
Any fossils, skeletons, props or excavation features forming part of the experience remain the property of The Dig and sadly cannot be taken home, however convincing your archaeological claim may be.
7. Accessibility
We want as many people as possible to enjoy The Dig.
Accessible operating positions are available around our RC construction pits, including a lowered operating counter suitable for seated use and wheelchair users.
If you or someone in your group has additional requirements, please contact us before visiting and we'll be happy to discuss reasonable adjustments.
8. Food & Drink
Food and drink purchased from The Dig may be enjoyed in designated areas and at permitted operator counters.
Please take care around controllers and other electrical equipment.
Outside food and drink may not normally be consumed on the premises, with reasonable exceptions including baby food and food required for medical or dietary reasons.
Please speak to a member of the team if you have an allergy or dietary requirement.
9. Bookings
Advance booking is strongly recommended, particularly during weekends and school holidays.
Walk-in sessions may be available but cannot be guaranteed.
Bookings are only confirmed once payment has been successfully received and booking confirmation has been issued.
Please check your booking details carefully.
10. Cancellations & Changes
Plans change. We get it.
Where possible, we'd rather help you move your shift than lose it.
If you contact us more than 24 hours before your booked session, you may request to move your booking to another available date/time or cancel it for a refund.
Cancellations made within 24 hours of the session and no-shows may not be refundable where we are unable to resell the reserved capacity.
Where we are able to resell cancelled capacity, we'll take this into account when determining any cancellation charge or refund.
This wording is deliberately more balanced than a blanket no-refund policy. CMA guidance says cancellation terms should not allow a business to retain more than its genuine loss.
11. If We Have to Cancel
Very occasionally, equipment failure, safety issues or circumstances outside our reasonable control may mean we need to change or cancel an experience.
Where we cannot provide your booked experience or a reasonable alternative, you'll be offered the opportunity to rebook or receive an appropriate refund.
If an individual machine develops a fault during your session, we'll normally provide a replacement machine or otherwise make reasonable arrangements to ensure you receive the experience you've paid for.
12. Parties & Group Bookings
Separate booking conditions may apply to birthday parties, private hire, schools, corporate events and larger group bookings.
Any additional payment schedules, cancellation arrangements or minimum numbers will be made clear before the booking is confirmed.
13. Personal Belongings
Please look after your belongings while visiting.
The Dig cannot accept responsibility for loss or damage to personal belongings unless caused by our negligence or where liability cannot legally be excluded.
14. Photography & Video
You are welcome to take photographs and videos of your own group during your visit, provided this doesn't interfere with other visitors or the operation of the experiences.
Please be considerate when photographing other customers, particularly children.
From time to time The Dig may photograph or film content for our website and social media. Where individuals are the identifiable focus of promotional content, we'll seek appropriate permission.
I prefer that substantially to relying on “if you didn't tell us no, you consented” wording.
15. Safety & Liability
The Dig takes reasonable steps to provide a safe environment and properly maintained equipment.
Customers are responsible for following safety instructions and using equipment appropriately.
Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence.
16. Gift Vouchers
Gift vouchers are subject to the validity period shown when purchased.
Vouchers have no cash value and cannot normally be exchanged for cash.
Where a booking made using a voucher is cancelled, any applicable refund will normally be returned as voucher credit.
17. Retail Purchases
Any RC machines, toys, merchandise or other products purchased from The Dig are subject to your statutory consumer rights.
Manufacturer warranties may also apply to certain RC equipment.
18. Changes to These Terms
We may update these terms from time to time, for example where we introduce new experiences or where legal or operational requirements change.
The terms applicable to a booking will normally be those in force when the booking is made.
19. Contact Us
If you have a question about a booking, accessibility or these terms, please contact:
THE DIG
Cirencester, Gloucestershire
Email: info@thedigcafe.co.uk
Telephone:
DRIVE • DIG • DISCOVER
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