Halloween Scream

https://www.hevercastle.co.uk/privacy-policy/
https://www.hevercastle.co.uk/terms-conditions/

BEWARE

This event consists of live, immersive action scare mazes intended to frighten you, each of our scare attractions offers a completely different experience and story. You will enter each attraction with a small group of other ticket holders.

There will be sights, sounds & smells like no other so be prepared!

The experience is for those 14 years and over and anyone 16 and under must be accompanied by an adult 18 or over at all times.

This event is not suitable for the following:

• Those with photosensitive epilepsy

• Those who are pregnant

• Those who are claustrophobic

• Those who have a heart disorder

• Those who have asthma

• Those of a nervous disposition

• Those who have any kind of medical condition which may be aggravated by the experience

• Those under the age of 14

• Those who are reliant on any emergency or time sensitive medication

RULES

You are about to enter a live action scare maze which is intended to startle and frighten you.

This attraction is operated by Hever Castle.

13th Frame attraction includes:

• Live performers

• Total darkness

• Sudden loud noises

• Uneven surfaces

• Steps up and down

• Strobing and flashing lights

• Latex

While inside the attraction you must not:

• Touch the live performers, sets or properties

• Chew gum

• Run, ever

• Eat or drink 

• Smoke or vape

• Attempt to record any aspect of the attraction by any means

• Use your mobile telephone, these must be switched off

• Turn on any form of light, including but not limited to laser pointers, glowsticks, torches or mobile phone lights

We will refuse admission and not refund you if:

• You appear to be under the influence of alcohol or any other substance

• Your behaviour is perceived as threatening or if we have any reason to believe you pose a threat to other guests or our live performers

• You appear to be under 14 years old or 16 years old and under and are not accompanied by an adult 18 years or over at all times

The following applies to this attraction:

• The live performers will not touch you and you must not touch them

• You must remain with your group at all times

• You must walk forwards at all times

• You must not stop or move backwards unless instructed to do so by the scare actors

• You are part of a group, please do not spoil the experience for the rest of the group by misbehaving or breaking the rules in any way

• Once you enter there are no midway escape exits until you reach the end, be sure you want to enter

• If you lose anything inside the attraction we will not be able to conduct a search for it until the following day. Anything bought into the attraction is at your own risk and we will not be held liable for any loss.

• You must wear sensible footwear and clothing inside the attraction.  We will not be held liable for damage to footwear or clothing including scuffing or soiling.

• We will endeavour to ensure that all advertised features of the attraction are available. We may, however, without prior notice and without refund or compensation, cancel or suspend any feature of the attraction due to inclement weather, to ensure safety, security or order, or if we consider that the circumstances so require.

• We are carrying out filming and photography inside the Castle and attraction for the purpose of security, monitoring quality and marketing. These recordings may feature guest images or voices. By entering the attraction, you irrevocably waive all rights in these recordings and agree that we may use them in perpetuity and without limitation in any promotional, advertising or publicity material in any format whatsoever without payment, notification or credit to you. You further agree that all copyright within these recordings lies solely with Hever Castle.

• Images and photography used in the promotion of this attraction are not contractual, exact sets and characters may differ from those shown

• By buying a ticket to the attraction you agree to be bound by these terms and conditions, and entry is at your own risk

• We reserve the right to remove you from the attraction if you do not follow our terms and conditions of admission, without refund

Banned Items

• Food and drinks

• Illegal substances

• Weapons, including imitation weapons

• Halloween masks, hoods, and hats

• Cameras or audio recording equipment

• Large bags

• Naked flames, including lighters or fireworks