Penshurst Place Presents "The Machine That Goes Wrong!"

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Terms and Conditions

By booking tickets, you agree to the terms & conditions and privacy policies set by:

Penshurst Place

Booking Terms and Conditions:


Penshurst Place Terms and Conditions:

I, the booker, hereby accept:

  • My booked tickets are non-refundable. 
  • All members of my group will have a ticket each.
  • Tickets include access to the Panto and Adventure Playground only. All other attractions at Penshurst Place, to include the House and Gardens, will be closed. 
  • If I am bringing a young baby (aged 1 year or below) they must sit on the lap of a member of my group.
  • The Penshurst Place Christmas Event is a Panto-style story, and NOT a grotto or meet and greet event.
  • Penshurst Place reserves the right to close the Adventure Playground without warning should they feel the conditions (likely caused by wet weather) make it unsafe to use
  • Should I arrive late for my booked performance, there is no guarantee that my group will be able to attend a different session.
  • Should I arrive late for my booked performance and there is no availability at the next performance, I am not entitled to a refund.
  • I acknowledge the Baron's Hall is a 5 - 10 minute walk from the Visitor Entrance. 
  • I understand that visitor parking is on a grassed field and must take due care and attention when parking my vehicle.


Privacy Policy: 

  • Please note any data provided when making your booking, including your billing address, telephone number and email address, is stored securely on the BookItBe server. Penshurst Place and Gardens has access to these details in order to send you updated information regarding your booking with us.
  • During the booking process, you can opt out of receiving future marketing material from Penshurst Place and Gardens, and we will ensure you are removed from any subscriber lists. However if you would like to stay connected with us, you will be sent the occasional email via Campaign Monitor regarding upcoming events, news and important information about Penshurst Place and Gardens. 
  • You can email us to opt out of these emails at any time. 
  • Penshurst Place does not share or sell the details of our customers with any other company, property or third party unless it is a service we use to keep in touch with you, Campaign Monitor for instance.
  • Penshurst Place never have access to your card details
  • Staff on the day of the event will have a list of attendees per show, which we use to check off attendees as they arrive. This list includes your name and your booked performance only. 


LIVE IT Group Ltd

LIVE IT is a technology partner providing ticket fulfilment services.
The LIVE IT Terms & Conditions and Privacy Policy apply to bookings made using the LIVE IT platform.