THE FLIGHT BEFORE CHRISTMAS EXPERIENCE ONBOARD NEGUS 747 TERMS AND CONDITIONS 

The below terms are in addition to any other terms shown on the Event website. 

The Organisers advise that due to the nature of the aircraft, access is limited to a set of stairs approximately 2 stories high, where guests with mobility issues may find it difficult to access. Unfortunately, wheelchair and pushchair access is not possible due to the nature of the aircraft. All guests enter at their own risk and are advised to wear suitable footwear and clothing. High heels are not permitted, neither are pushchairs or other bulky items. Limited pushchair parking will be provided, and patrons may use this at their own risk. 

Online Ticket Purchases 

All ticket sales are final. Once purchased, tickets cannot be transferred, exchanged, refunded or returned. Tickets can be purchased via the link on our website. The ticket purchaser is responsible for ordering to ensure timely receipt of their ticket and that their tickets are for the desired date and time. Tickets cannot be altered if incorrect ones have been purchased.  Customers are advised to check their purchase upon receipt. It is the responsibility of the customer to inform the Event Organiser of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers ordering online is by email, so care should be taken to provide a current, valid email address. Tickets are valid for one set time session only. 

The Early Bird pricing is limited, once this limit has been reached (whether this be time or ticket quantity), the Early Bird pricing will end and the General Admission ticket price will be applied. The organisers reserve the right to alter or change this offer at any time. 

If you wish to split your payments, please select this option. Your booking will be split into 3 payments, you will pay one instalment and any applicable fees at the time of checkout, another instalment on 31st July and the final instalment will be taken on the 30th September. If the balance is not paid by this date, your ticket will be released back into the system. 

Please note that if you fail to successfully meet your payment plan deadlines, then you will not be entitled to a refund and any monies paid will be lost. 

You will receive your e-ticket once your final payment has been completed. Our staff reserve the right to refuse entry to the experience if the final payment ticket is not presented. 

ADMISSION & ENTRY RIGHTS

You must present the tickets issued to you for entry to the Experience. Failure to do so may result in the management's right to deny entry to you and your guests.

The Experience operates on a strict timetable, and you and your guests must arrive 30 minutes before your scheduled entry time. Entry may be refused if you arrive late, and late entry will result in missed activities.

 You must follow all instructions given by The Flight Before Christmas staff at the Location, as well as comply with applicable health and safety rules and any security requirements in place.

Our staff may refuse entry to or remove individuals from the experience if their presence creates a potential health and safety or security concern or significantly detracts from other guests' enjoyment. 

All children must be accompanied by an adult. Staff will not allow a minor to board without an adult. 

YOUR EXPERIENCE

Our goal is to ensure you and your group have an enjoyable experience at The Flight Before Christmas, which is the result of significant investment, innovation, and a commitment to providing a premium Christmas experience. The immersive experience is centered around Negus, a retired Boeing 747.

By purchasing tickets or attending the Experience, you acknowledge and agree to respect our intellectual property rights and not use any part of the Experience for commercial purposes without prior written consent.

If you observe anyone not adhering to these Terms, please notify our staff to help ensure everyone can enjoy the Experience.

Below are some guidelines and rules for you and your group to follow:

• Each booking is treated as a separate group, and upon arrival, we will issue each child with an individual passport to use throughout the Experience.
• For the purposes of the Experience and these Ticketing Terms, a "Child" is someone between 12 months and 18 years old, an "Adult" is someone 18 years or older, and an "Infant" is someone up to and including 12 months. We reserve the right to request proof of age.
• Each full-paying Child in a family group will receive a gift from Father Christmas and have the opportunity to participate in all activities within the Experience. An adult ticket does not include these activities or gifts.
• Infants under 12 months can visit for free on an 'spectator' status and do not receive gifts or participate in activities.
• The timing and sequence of Experience activities are at our sole discretion.
• Smoking or vaping is not allowed anywhere in the Experience or around the aircraft. There is a dedicated smoking shelter in the AV8 car park. 
• Except for assistance dogs, no pets or other animals may be brought into the Experience.
• Although most of the Experience is indoors, it can be chilly onboard the aircraft. We recommend wearing warm winter clothing and appropriate footwear.
• Please behave appropriately for the duration of the visit.
• Our goal is to make your visit to The Flight Before Christmas a joyful and unforgettable experience, but we cannot be held responsible for any distress caused by factors beyond our control (such as weather conditions) or any emotional upset or dissatisfaction resulting from the portrayal of characters (including if a child/adult loses their belief in Father Christmas). Additionally, the appearance and availability of The Flight Before Christmas may be subject to change, and we reserve the right to modify or cancel elements of the experience without prior notice.
  

Priority Boarding

The gift may differ to the any pictured but will be of a similar quality and style The same applies for the in-flight treat (chocolate coin). 

CANCELLED BOOKINGS

Lost, Forgotten or Unused Tickets. No refunds or replacements can be provided for any lost, forgotten or unused grotto tickets. If tickets are lost, please contact info@theflightbeforechristmas.com prior to the date of the event, to allow time for reissuing.  

CANCELLATION OR ABANDONMENT OF THE EVENT

We reserve the right to modify, delay, or cancel the Experience at our sole discretion, including for reasons of safety or security. Tickets are non refundable in any circumstances and it is advisable to take the optional insurance on offer from the ticketing provider. Please ensure you have read the policy wording 

We will make reasonable efforts to inform you and keep you updated on any potential changes, postponements, or cancellations of the Experience. It is recommended that you regularly check our Website (www.theflightbeforechristmas.com) or contact us before the day of your departure to avoid any wasted travel plans or costs.

Except as stated in clause, we shall have no liability whatsoever for any changes, postponements, or cancellations of the Experience, including personal arrangements or expenses (such as travel, accommodation, hospitality, or other costs), loss of enjoyment, disappointment, emotional distress, or any indirect or consequential losses, whether incurred by you or another member of your party.

We reserve the right, without prejudice to our other remedies, to cancel and withdraw any tickets issued to you in the event of any serious or persistent breach of these Terms by you or your party. If such cancellation occurs, no refund will be given, and we may exclude you from future events.

You have a legal right to change your mind and receive a refund within 14 days of completing your booking. However, if you have used the tickets for the Experience, even if the 14-day cooling-off period is still running, you cannot change your mind. If you cancel more than 14 days after your purchase, you are not entitled to a refund of your initial payment. Please contact customer services at info@theflightbeforechristmas.com to discuss your options.

These Terms do not affect your statutory rights as a consumer. For more information about your statutory rights, you may wish to contact Citizens Advice.

INTELLECTUAL PROPERTY

Non-commercial photography and video recording are allowed throughout the Experience. No Professional photography/Videography without written permission. 

We do not monitor non-professional photography and video recording at the Experience, and therefore cannot be held responsible if you or any of your fellow guests (including children and infants) are featured in someone else's photograph or recording that is later published or distributed.

Please note that we may take photographs and record videos during your visit for promotional purposes. If you do not want to be recorded or filmed, please inform us before your visit by emailing us at info@theflightbeforechristmas.com, and inform the staff at the location.

DISCLAIMER OF LIABILITY

All tickets are sold subject to the Organisers reserving the right to refuse admission to the event to any person, or to withdraw permission at any time to remain at the event and shall not be required to give any reason for such action. Save for the death or personal injury caused by the negligence of the organisers or anyone for whom they are responsible, neither the Organisers of the event, nor any agent, employee or representative of these bodies accepts any liability for any accident, loss, damage, injury or illness to guests or any other person or property whatsoever, whether caused by their negligence, breach of contract or in any other way whatsoever. 

DATA PROTECTION

In accordance with the Data Protection Act, all data collected will be securely stored and shall not be kept for longer than 1 year. As part of our service to you, we would like to advise you that the details of your transaction will be retained on our database to provide a record of your transaction, and to facilitate the correct handling of this and future bookings. 

Your contact information may be used to provide further information about this event and other associated events from this organiser. However, you will have the opportunity to unsubscribe to any such communications. If you do not wish to receive further information, please email the organiser on info@theflightbeforechristmas.com

NORTHERN LIGHTS SESSIONS

Northern Light sessions are dedicated SEN sessions, where the Organiser is able to adapt the event to meet individual needs. This may mean that the session is quieter, has reduced lighting, reduced noise, or has any other alteration that is deemed necessary to ensure inclusion for all guests. Tickets for these sessions will need to be booked separately from a regular session. 

Free carer tickets are available for these Northern Light sessions only, supporting the session to provide the best possible guest experience. Proof of PIP or Disability Living Allowance will need to be provided as proof of eligibility. Please contact christmas@cotswoldairport.com to book a slot in one of these sessions. 

Adult Ticket Conditions 

Any persons aged 18 upwards is eligible for the adult ticket. These tickets include a gift, cup of hot mulled wine and a mince pie, which cannot be exchanged for any monetary value. 

Child Ticket Conditions 

Any young persons under the age of 18 is eligible for the child ticket. Within this ticket, children will receive a gift from Father Christmas and a teddy, which they build onsite during the experience. 

Gift and Additional Gift Options 

Each child ticket will include a gift from Father Christmas and a teddy which the children will make in the Toy Workshop. This gift cannot be exchanged for any monetary value. 

Guest Behaviour 

No member of staff should be required to deal with any customer who is showing threatening, abusive or violent behaviour. This can be via face-to-face, over the phone, or any other correspondence. The Organiser reserve the right to refuse entry to site, or remove members of the public from site who display these behaviours.  

CCTV 

The Organiser would like to make all guests aware that 24 hour CCTV is in use throughout the airfield and onboard the aircraft. This is to maintain the safety of all staff and members of the public, as well as ensuring the safety of the site. 

Dogs 

Whilst Cotswold Airport is dog friendly, no dogs, except for support/assistant dogs, are permitted onboard. This is in the interest of animal welfare.  

FAQ’s

ACCESSIBILITY  

Q.I use a wheelchair, can I come along? 

A. Due to the nature of the venue, wheelchair access is not possible. Guests must be able to climb approximately 2 flights of stairs to access the aircraft. Disabled access toilets are available in both AV8 restaurant and by the aircraft  

Q. Do you have disabled / blue badge parking? 

A. Yes, this will located close to the Grotto / B747, within the AV8 car park. 

Q. My child has additional needs, is the grotto suitable? 

A. We will be offering several Northern Light sessions. These will be dedicated to SEN and will have reduced visitor numbers. We are able to make the experience more inclusive. 

To book this, please contact us on christmas@cotswoldairport.com, as tickets for these sessions are restricted to those who need them. 

If you would like to attend a regular session, please ensure to let us know about any additional requirements during your booking process, which will assist us to help make your experience as magical as possible. 

TICKETS 

Can I buy tickets on the day? 

All tickets are to be booked in advanced. No tickets will be available to purchase on the day.  

We are unable to come along to the session we booked, can we exchange our tickets? 

All ticket sales are final. They cannot be amended, transferred or refunded. In the event that you are unable to attend your session, tickets can be given to friends or family. 

Do you offer refunds? 

No, we are unable to refund any tickets. We are unable to offer refunds and we recommend that you take out the refund protection offered by the ticketing provider. Please ensure you read the policy carefully to check the policy wording. 

When will I receive my tickets? 

Tickets will be emailed to you after booking completion. Please check your spam/junk folder. 

Can my child go in the grotto alone? 

No, all children must be accompanied by at least one adult. 

Why do adults have to pay? 

This grotto is a family friendly experience, for all to enjoy regardless of age. 

Do I need to print my tickets? 

Ideally, tickets should be printed for easy access on the day. However, if you are unable to print your tickets, please download them onto your smart phone, and we can scan them from your phone screen. Cracked/Damage phones may prevent these from being scanned so please make allowances for this. 

I missed my time slot – can I join a later one? 

Whilst we understand delays and unforeseen events may happen, we cannot guarantee entry to the experience for any session apart from the one you are booked onto. We will make every effort where possible to accommodate you on the next available time slot, however, this may not be possible and is subject to availability. 

VENUE 

Q. Do I have to pay for parking? 

A. Parking is free and will be a maximum of a 5-minute walk to the Grotto.  

The grotto has a dedicated parking area, on the left of the aircraft. We ask that you please leave the AV8 car park for AV8 patrons and disabled parking only. 

Q. What do I do when I arrive? 

A. Please follow signs once onsite, directing you to the car park. Once parked, follow the pathway towards the aircraft. There will be a check-in desk for you to show your tickets, please only visit this desk at the time of your session. 

Q. Where are the toilets located? 

A. Toilets are located in AV8 and next to the aircraft. We recommend that you have been to the toilet prior to your time slot, as toilets are not available once onboard. 

Q. Who can access the venue? 

A. Only ticket holders will be granted access to the aircraft.  

Q. Do you have a charging point for electric vehicles? 

A. We do not yet have any electric car charging points. 

Q. Where is your nearest train station? 

A. Kemble train station is located just a 7-minute drive away from Cotswold Airport. We recommend booking a taxi in advanced. Walking from the station is not recommended due to the road being a fast ‘A’ road. 

Q. Will there be somewhere to leave a pushchair?  

A. We encourage all infants to be carried as pushchairs are unable to be used due to the nature of the venue. There will be a small area for pushchairs to be left at your own risk.  

Q. Can I bring my dog? 

A. Unfortunately, you cannot bring dogs along to the Grotto but well-behaved dogs on leads are welcome in AV8. Assistance and support dogs that have completed their training are welcome, guests must remain in control of their animal and stay on a lead or harness at all times.  

OTHER 

Q. Where is the Grotto? 

A. The grotto is onboard ‘Negus’. This is a Boeing 747 that has been transformed into a magical Christmas wonderland. It is located at Cotswold Airport in between Cirencester and Tetbury in Gloucestershire. Postcode GL7 6BA. what3words ///tailwind.catching.shutting 

Q. How long will our grotto experience last? 

A. We recommend you’re ready to check in 15 minutes before your booked session. The experience will last approximately one hour.  

Lost property 

Please ensure that lost property is reported to a member of the staff team. If we locate any lost items, we will inform you to arrange collection. Any items that have not been claimed after a period of 14 days shall be disposed of. We are not responsible for the loss or theft of personal property, however incurred. 

Behaviour 

No member of staff should be required to deal with any customer who is showing threatening, abusive or violent behaviour. This can be via face-to-face, over the phone, or any other correspondence. We reserve the right to refuse entry to site, or remove members of the public from site who display these behaviours. 

CCTV 

24 hours CCTV is in use throughout the airfield and onboard the aircraft. This is used to maintain the safety of all staff and members of the public, and ensure the security of the site. 

Q. Can I take photographs? 

A. Yes, we encourage photographs to be taken. Please ask an elf if you would like a group photo taken. 

Can’t find the answer you’re looking for? 

Please email info@theflightbeforechristmas.com and we will aim to get back to you as soon as possible.