Manchester Christmas Markets Wheel

Terms and Conditions – Manchester Festive Wheel at Albert Square

By purchasing a ticket to the Manchester Festive Wheel at Albert Square, you agree to the following Terms and Conditions:

1. Tickets and Entry

• All riders must hold a valid ticket for the date and time slot selected. Tickets can be used at any time within the chosen slot.
• Tickets may be presented digitally or as a printed copy.
• Children under 1.4 metres in height must be accompanied by a responsible adult.
• The operator reserves the right to request proof of ticket purchase before boarding.

2. Refunds and Cancellations

• All tickets are non-refundable once purchased.
• Refunds will only be issued in the event of an unplanned closure of the Wheel due to severe weather, technical issues, or other circumstances beyond our control.
• If the Wheel is temporarily closed, your ticket will remain valid for a rebooked date or an alternative time (subject to availability).

3. Gondolas and Seating

• Each gondola can accommodate up to six passengers.
• Gondolas may be shared during busy periods.
• Guests who prefer a private experience can purchase an Exclusive Gondola Ticket, which includes a private gondola for up to six people, fast-track boarding, and a complimentary photo print.

4. Safety and Conduct

• All visitors must follow staff instructions at all times.
• Standing, rocking, smoking, vaping, or consuming food or drink inside the gondolas is strictly prohibited.
• Guests under the influence of alcohol or drugs may be refused entry without refund.
• The operator reserves the right to remove any person behaving inappropriately or posing a safety risk.

5. Weather and Operational Changes

• The Wheel operates in most weather conditions. However, for safety reasons, it may close during high winds, lightning, or other extreme conditions.
• The operator reserves the right to stop or suspend rides at any time without prior notice if deemed necessary for safety or maintenance.

6. Accessibility

• Step-free access and an accessible gondola is available for visitors who require this.
• Guests needing additional assistance are advised to speak to a member of staff upon arrival.

7. Photography and Media

• Personal photography is welcome. Please ensure all devices are securely held during the ride.
• Commercial photography or filming must be approved in advance.
• By entering the attraction, visitors consent to the use of their image in any incidental promotional photography or media taken on-site.

8. Liability

• The operator accepts no responsibility for loss, damage, or injury sustained while on or around the attraction, except where caused by negligence.
• Visitors ride entirely at their own risk.

9. Management Rights

• The operator reserves the right to refuse entry, alter opening hours, or make operational changes at any time without notice.
• Terms and Conditions are subject to change and will be updated as necessary.