TERMS & CONDITIONS

• One registration per customer per day only. Each person can reserve one time slot per day only, subject to availability. 
• The customer can enter the venue during the reserved time slot. Customer can only enter the venue during the reserved time slot and leave when the reserved time slot ends. This ticket is for admission verification only and does not entitle the holder to free merchandise or guarantee the purchase of the desired merchandise.
• Please use your Hong Kong Special Administrative Region Identity Card, Resident Identity Card, Exit-Entry Permit for Travelling to and from Hong Kong and Macao (EEP), or passport from another country or region to register. Other documents will not be accepted. You must fill in their full name in Chinese or English as shown on their identification document, along with the last four digits or letters of your identification number (excluding numbers or letters in parentheses). Applications containing the full number, numbers other than the last four digits or letters, any incorrect numbers or letters, or a name that does not match the identification document will not be accepted. On-site staff will request your identification document to verify your identity and confirm your reservation eligibility.
• The experience cannot be exchanged for cash, other gifts, or discounts, and cannot be replaced nor transferred. Resale or transfer of reservation are prohibited. 
• Each successfully registered customer shall receive a confirmation email with further information about the experience.
• The Experience may be changed and arranged according to the actual situation of the store without any notice. 
• The Star Ferry Pier entrance of Hong Kong Marco Polo Hotel may be temporary closed on December 24 and 31, 2025 due to crowd control