Hever Castle & Gardens, Edenbridge, United Kingdom
Hever Castle & Gardens, Edenbridge, United Kingdom
Operated by Hever Castle - Designed by AtmosFEAR! Scare Entertainment
The two-part event starts in the historic Castle where famed spirit photographer Sir William Doyle opens the doors to an exclusive exhibition of his 12 ‘ghost photographs’ to the public for the first time.
But his spectrocamera has had a serious malfunction, and the ghosts he has captured on film are now roaming the castle halls.
Journey through the castle in a 15 minute walk through interactive experience. Come face-to-face with the phantoms and witness Sir Doyle’s assistant attempting to capture the ghost of Hever Castle on film in The 13th Frame.
In the second part of the experience you will be transported back to 1940 when the bombs of the blitz are headed for Hever Castle.
Descend into the cellars below the Castle (an area usually closed to the public) and take refuge from the airborne attack as part of the second of the 15 minute interactive experiences; but be warned – a far more terrifying encounter awaits you in a hidden labyrinth. The depraved Doctor Lockwood is conducting bizarre medical experiments inside SUBstratum.
Refreshments will be available in the grounds during the event.
This event consists of live, immersive action scare mazes intended to frighten you, each of our scare attractions offers a completely different experience and story. You will enter each attraction with a small group of other ticket holders.
There will be sights, sounds & smells like no other so be prepared!
The experience is for those 14 years and over and anyone 16 and under must be accompanied by an adult 18 or over at all times.
This event is not suitable for the following:
Those with photosensitive epilepsy
Those who are pregnant
Those who are claustrophobic
Those who have a heart disorder
Those who have asthma
Those of a nervous disposition
Those who have any kind of medical condition which may be aggravated by the experience
Those under the age of 14
Those who are reliant on any emergency or time sensitive medication
What do I get with this admission tickets?
These tickets give you access to both attractions (The 13th Frame and SUBstratum).
Are there discounted rates for children or families?
No, as the experience is the same for all visitors the price is also the same.
Are there discounted rates for groups?
Yes, groups of 15 or more can select the group ticket option at £20 per person. All tickets must be purchased in a single transaction.
Can I cancel or transfer my ticket?
Tickets cannot be resold, exchanged, transferred to another date or refunded. The exception is that if you cannot attend due contracting Covid or having to self isolate as a result of Covid, you can request to transfer your booking to an alternative date, or cancel your booking and apply for a refund. To do this please email firstname.lastname@example.org and include your booking reference in the email title together with proof of your diagnosis or requirement to isolate.
How many times can I access each attraction?
You have access to each attraction (The 13th Frame and SUBstratum) once.
Do I have to get there for a certain time?
Please arrive for this attraction no earlier than your chosen arrival time, this is the arrival time at the Castle Entrance.
Are there age restrictions?
The experience is for those 14 years and over and anyone 16 and under must be accompanied by an adult 18 or over at all times. Both attractions have age restrictions.
Is there wheelchair access to the attractions?
Due to the locations of the attractions being within the Castle and the Cellars we regret that these are not accessible for wheelchair users. There are a lot of steps and potential uneven surfaces.
Are there flashing lights, strobe lights, smoke, or loud noises in the maze?
Is the event indoors or outside?
The attractions (The 13th Frame and SUBstratum) are both held inside.
Will the event still go ahead if it’s raining?
Is alcohol permitted onsite?
You are not permitted to bring alcohol on the grounds however you may purchase this from our refreshments area.
Is there food available at Halloween Scream?
Yes, there will be snack food available on the night.
Are the attractions at Halloween Scream scary?
These attractions are made to scare you and are not for the faint hearted.
Are there live actors?
This is a live scare maze with actors.
Can I bring a bag?
Small bags are permitted.
You are about to enter a live action scare maze which is intended to startle and frighten you.
This attraction is operated by Hever Castle.
13th Frame attraction includes:
Sudden loud noises
Steps up and down
Strobing and flashing lights
Substratum attraction includes:
While inside the attraction you must not:
Touch the live performers, sets or properties
Eat or drink
Smoke or vape
Attempt to record any aspect of the attraction by any means
Use your mobile telephone, these must be switched off
Turn on any form of light, including but not limited to laser pointers, glowsticks, torches or mobile phone lights
We will refuse admission and not refund you if:
You appear to be under the influence of alcohol or any other substance
Your behaviour is perceived as threatening or if we have any reason to believe you pose a threat to other guests or our live performers
You appear to be under 14 years old or 16 years old and under and are not accompanied by an adult 18 years or over at all times
The following applies to this attraction:
The live performers will not touch you and you must not touch them
You must remain with your group at all times
You must walk forwards at all times
You must not stop or move backwards unless instructed to do so by the scare actors
You are part of a group, please do not spoil the experience for the rest of the group by misbehaving or breaking the rules in any way
Once you enter there are no midway escape exits until you reach the end, be sure you want to enter
If you lose anything inside the attraction we will not be able to conduct a search for it until the following day. Anything bought into the attraction is at your own risk and we will not be held liable for any loss.
You must wear sensible footwear and clothing inside the attraction. We will not be held liable for damage to footwear or clothing including scuffing or soiling.
We will endeavour to ensure that all advertised features of the attraction are available. We may, however, without prior notice and without refund or compensation, cancel or suspend any feature of the attraction due to inclement weather, to ensure safety, security or order, or if we consider that the circumstances so require.
We are carrying out filming and photography inside the Castle and attraction for the purpose of security, monitoring quality and marketing. These recordings may feature guest images or voices. By entering the attraction, you irrevocably waive all rights in these recordings and agree that we may use them in perpetuity and without limitation in any promotional, advertising or publicity material in any format whatsoever without payment, notification or credit to you. You further agree that all copyright within these recordings lies solely with Hever Castle.
Images and photography used in the promotion of this attraction are not contractual, exact sets and characters may differ from those shown
By buying a ticket to the attraction you agree to be bound by these terms and conditions, and entry is at your own risk
We reserve the right to remove you from the attraction if you do not follow our terms and conditions of admission, without refund
Food and drinks
Weapons, including imitation weapons
Halloween masks, hoods, and hats
Cameras or audio recording equipment
Naked flames, including lighters or fireworks
Hever Castle & Gardens
Hever Castle, Hever, Edenbridge, TN8 7NG United Kingdom