Santa's Wild Wonderland is coming to Call of the Wild Zoo this Christmas! 🎅

Embark on a festive experience like no other at Call of the Wild Zoo's brand new Christmas experience  'Wild Wonderland' - Grab your passport & boarding pass and join us for a truly special experience this Christmas, our biggest event yet! The journey through Christmas will begin by trying to get through passport control, where our VERY cheeky elves will be checking if you have made it to the naughty or nice list, let's hope you haven't made it to their naughty list! Then continue on the magical journey through our North Pole Toy Workshop where the kids can make their very own unique Call of the Wild Zoo Penguin plush! After you have built your toy, you can then enjoy gingerbread biscuit decorating as a little treat before meeting Father Christmas himself! Father Christmas will be sharing some enchanting stories and presenting each child and adult an exclusive gift. Our Zoo Groove Rangers will also be entertaining you along the way during this experience. You will also get access to go onto our exclusive ice rink with your tickets, so don't miss out on this and have fun with all the family! 

Summary of activities Included in the experience..

• Gingerbread biscuit decorating
• Teddy building workshop - Make your very own COTW Zoo bespoke plush toy. 
• Souvenir passport and ticket
• Gift from Father Christmas - both Adults and Children will be given an exclusive gift from Father Christmas 
• Ice Skating 
• Exclusive Entertainment provided by our Zoo Groove Rangers 
• Access to the zoo & soft play amenities 

Please note this is an experience tailored for the whole family to enjoy! 

Our SEN sessions for our Christmas event will be running on Friday 13th December - spaces are limited. 

All sales from our Christmas experience go back into the care for our animals and help towards our conservation efforts. 

Terms & Conditions 

• Once you have purchased your tickets, they cannot be transferred or refunded. The ticket purchaser is responsible for ordering to ensure timely receipt of their ticket and that their tickets are for the desired date and time. Tickets cannot be altered if incorrect ones have been purchased. Customers are advised to check their purchase upon receipt. Tickets are valid for one set time session only.
• If you wish to agree to the payment plan, please select this option at checkout. Your booking will be split into 3 payments, you will pay one upfront instalment and any applicable fees at the time of checkout. If the balance is not paid, your ticket will be released back into the system. 
• Please note that if you fail to successfully meet your payment plan deadlines, then you will not be entitled to a refund and any monies paid will be lost. You will receive your e-ticket once your final payment has been completed. Our staff reserve the right to refuse entry to the experience if the final payment ticket is not presented. 
• You must present your ‘Wild Wonderland’ tickets issued to you for entry into the Experience. Failure to do so or anyone only with normal admission tickets will be turned away. The Experience operates on a strict timetable, and you and your guests must arrive 30 minutes before your scheduled entry time. Entry may be refused if you arrive late, and late entry will result in missed activities.
• You must comply with all instructions from our event staff at the Location, plus applicable health and safety rules and any security requirements in place from time to time. 
• We reserve the right to ask guests to leave if we believe their behaviour is adversely affecting the pleasure of our other guests If you decide to upgrade your admission ticket to a Membership on the day of your visit, the Wild Wonderland Experience cost is not included in the upgrade price of the Membership. 
• The gifts received from the Santa Experience cannot be replaced or exchanged if they are lost, unwanted or broken. (This does not affect your statutory rights). We do make every possible effort to ensure that the gift from Santa is suitable.
• Any persons under 16yrs must be accompanied by a responsible guardian over 16yrs at all times during the experience. Unaccompanied persons under 16yrs will not be admitted. 
• SEN/Carer sessions - Carers MUST bring proof such as; PIP, DLA, or blue badge. Please ensure this is shown upon entry. If there is no proof of carer documents provided then they will be charged general admission. Babies in arms (Under 12 months) are welcome on come free of charge, however will not get to participate in the activities or receive a gift. If they wish for them to take part and/or receive a gift, they will need to be booked on under a child ticket. 
• Each child ticket will include a gift from Father Christmas and a teddy which the children will make in the Toy Workshop. This gift cannot be exchanged for any monetary value. We cannot swap out gifts for anything else. 
• Those visitors who choose to use the skating rink should take care and show consideration for others and be aware of the dangers inherent in skating. All visitors who choose to use the skating rink must adhere to rules set out by the staff at Call of the Wild Zoo.
• We will not be liable for any injuries sustained while skating or loss of or damage to clothing/other personal possessions unless such injuries or loss or damage occur as a result of our negligence. 
• We seek to ensure that the Experience is a happy and memorable one for you and your fellow guests for all the right reasons, however we cannot be liable for distress caused by circumstances beyond our control (including the weather conditions) nor for any emotional distress or disappointment caused by the role playing of characters (including, if any Child (or Adult) loses his or her belief in Father Christmas for any reason as a result of visiting the Experience). The appearance and availability of characters may be subject to change. We reserve the right to amend or withdraw character appearances without prior notice. 
• Full Terms & Conditions for Zoo entry also apply to this event and can be found here.