Get ready to scream!

This October, for the first time Hever Castle will host evenings of frights and terror! 

Discover the darker side of Hever with a night you won’t forget, full of immersive scare action intended to frighten you!

The Halloween Scream experience features live actors and special effects and is designed by AtmosFEAR! Scare Entertainment.

Halloween Scream takes place between 1800 – 2145
(final entry 2200 and final exit 2300). 
Tickets cost £25.00 per person with access to both scare experiences. 
Suitable for thrill seekers 14 years old and over.

Operated by Hever Castle – Designed by AtmosFEAR! Scare Entertainment

The two-part event starts in the historic Castle where famed spirit photographer Sir William Doyle opens the doors to an exclusive exhibition of his 12 ‘ghost photographs’ to the public for the first time. 

But his spectrocamera has had a serious malfunction, and the ghosts he has captured on film are now roaming the castle halls.  Journey through the castle in a 15 minute walk through interactive experience. Come face-to-face with the phantoms and witness Sir Doyle’s assistant attempting to capture the ghost of Hever Castle on film in The 13th Frame.

In the second part of the experience you will be transported back to 1940 when the bombs of the blitz are headed for Hever Castle.

Descend into the cellars below the Castle (an area usually closed to the public) and take refuge from the airborne attack as part of the second of the 15 minute interactive experiences; but be warned – a far more terrifying encounter awaits you in a hidden labyrinth. The depraved Doctor Lockwood is conducting bizarre medical experiments inside SUBstratum.

Refreshments will be available in the grounds during the event.

BEWARE
This event consists of live, immersive action scare experiences intended to frighten you, each of our scare attractions offers a completely different experience and story. You will enter each attraction with a small group of other ticket holders.

There will be sights, sounds & smells like no other so be prepared!

The experience is for those 14 years and over and anyone 16 and under must be accompanied by an adult 18 or over at all times.

This event is not suitable for the following:

• Those with photosensitive epilepsy
• Those who are pregnant
• Those who are claustrophobic
• Those who have a heart disorder
• Those who have asthma
• Those of a nervous disposition
• Those who have any kind of medical condition which may be aggravated by the experience
• Those under the age of 14
• Those who are reliant on any emergency or time sensitive medication

FAQS

What do I get with this admission tickets?
These tickets give you access to limited sections of the gardens on your way to and from the Castle and Cellars. You have access to both attractions (The 13th Frame and SUBstratum).

Are there discounted rates for children or families?
No, as the experience is the same for all visitors the price is also the same.

Are there discounted rates for groups?
Yes, groups of 15 or more can select the group ticket option at £20 per person. All tickets must be purchased in a single transaction.

Do Annual Members receive priority booking or a discount?
No, for this special event there is no priority booking or discounted tickets for annual members.

How do I book a carer ticket?
If you wish to book a carer ticket for this event please read the information on this page in full to make sure it is suitable for the person you are caring for and then contact the team 01732 865224 or at halloweentickets@hevercastle.co.uk to make your booking.

Are partner offers valid during this event?
No, the use of partner offers like Tesco Clubcard vouchers, RHS membership, Gardeners' World 2 for 1 and Historic Houses are not valid during this special event.

Can I cancel or transfer my ticket?
Tickets cannot be resold, exchanged, transferred to another date or refunded. The exception is that if you cannot attend due contracting Covid or having to self isolate as a result of Covid, you can request to transfer your booking to an alternative date, or cancel your booking and apply for a refund. To do this please email halloweentickets@hevercastle.co.uk and include your booking reference in the email title together with proof of your diagnosis or requirement to isolate.

I've lost my tickets, can you resend them?
If you've lost your tickets, simply enter your email address here and we will re-send all of your tickets for upcoming events. 

My tickets haven't arrived by email, what should I do?
The usual culprit is a mistyped email address, but remember to check your junk mail folder too. If you provide the details you used when purchasing your tickets we’ll search for them here.

How many times can I access each attraction?
You have access to each attraction (The 13th Frame and SUBstratum) once.

Do I have to get there for a certain time?
Please arrive no earlier than your chosen arrival time, this is the arrival at our main entrance and not the time of entry for the attractions. 

Are there age restrictions?
The experience is for those 14 years and over and anyone 16 and under must be accompanied by an adult 18 or over at all times. Both attractions have age restrictions. 

Is there wheelchair access to the attractions?
Due to the locations of the attractions being within the Castle and the Cellars we regret that these are not accessible for wheelchair users. There are a lot of steps and potential uneven surfaces.

Are there flashing lights, strobe lights, smoke, or loud noises in the maze?
Yes

Is the event indoors or outside?
The attractions (The 13th Frame and SUBstratum) are both held inside.

Will the event still go ahead if it’s raining?
Yes 

Is alcohol permitted onsite?
You are not permitted to bring alcohol on the grounds however you may purchase this from our refreshments area.

Is there food available at Halloween Scream?
Yes, there will be snack food available on the night.

Are the attractions at Halloween Scream scary?
These attractions are made to scare you and are not for the faint hearted.

Are there live actors?
This is a live scare experience with actors.

Can I bring a bag?
Small bags are permitted.

RULES

You are about to enter a live action scare maze which is intended to startle and frighten you.

This attraction is operated by Hever Castle.

13th Frame attraction includes:

• Live performers
• Total darkness
• Sudden loud noises
• Uneven surfaces
• Steps up and down
• Strobing and flashing lights
• Latex

Substratum attraction includes:

• Live performers
• Confined spaces
• Narrow tunnels
• Total darkness
• Sudden loud noises
• Water spray and splash
• Uneven surfaces
• Steps up and down
• Strobing and flashing lights
• Latex
• Blindfolding - you will be asked to wear a blindfold, you must comply
• Low ceilings

While inside the attraction you must not:

• Touch the live performers, sets or properties
• Chew gum
• Run, ever
• Eat or drink 
• Smoke or vape
• Attempt to record any aspect of the attraction by any means
• Use your mobile telephone, these must be switched off
• Turn on any form of light, including but not limited to laser pointers, glowsticks, torches or mobile phone lights

We will refuse admission and not refund you if:

• You appear to be under the influence of alcohol or any other substance
• Your behaviour is perceived as threatening or if we have any reason to believe you pose a threat to other guests or our live performers
• You appear to be under 14 years old or 16 years old and under and are not accompanied by an adult 18 years or over at all times

The following applies to this attraction:

• The live performers will not touch you and you must not touch them
• You must remain with your group at all times
• You must walk forwards at all times
• You must not stop or move backwards unless instructed to do so by the scare actors
• You are part of a group, please do not spoil the experience for the rest of the group by misbehaving or breaking the rules in any way
• Once you enter there are no midway escape exits until you reach the end, be sure you want to enter
• If you lose anything inside the attraction we will not be able to conduct a search for it until the following day. Anything bought into the attraction is at your own risk and we will not be held liable for any loss.
• You must wear sensible footwear and clothing inside the attraction.  We will not be held liable for damage to footwear or clothing including scuffing or soiling.
• We will endeavour to ensure that all advertised features of the attraction are available. We may, however, without prior notice and without refund or compensation, cancel or suspend any feature of the attraction due to inclement weather, to ensure safety, security or order, or if we consider that the circumstances so require.
• We are carrying out filming and photography inside the Castle and attraction for the purpose of security, monitoring quality and marketing. These recordings may feature guest images or voices. By entering the attraction, you irrevocably waive all rights in these recordings and agree that we may use them in perpetuity and without limitation in any promotional, advertising or publicity material in any format whatsoever without payment, notification or credit to you. You further agree that all copyright within these recordings lies solely with Hever Castle.
• Images and photography used in the promotion of this attraction are not contractual, exact sets and characters may differ from those shown
• By buying a ticket to the attraction you agree to be bound by these terms and conditions, and entry is at your own risk
• We reserve the right to remove you from the attraction if you do not follow our terms and conditions of admission, without refund

Banned items:

• Food and drinks
• Illegal substances
• Weapons, including imitation weapons
• Halloween masks, hoods, and hats
• Cameras or audio recording equipment
• Large bags
• Naked flames, including lighters or fireworks